Chaos as a catalyst: building Sephora’s next operating model

Sephora is on a journey to become an AI-native organization—but the shift goes far beyond features. It requires working through ambiguity and writing the playbook in real time. In this fireside chat from Leadership Collective at Config 2026, Sephora SVP of Technology Sneha Narahalli sits down with Figma VP of Product Paige Costello to explore how teams are building new ways of working, defining patterns as they go, and shaping a scalable playbook—while continuing to deliver inclusive, intuitive, and brand-forward experiences.